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Training Overview IEEE Toronto Section Courses (click here) Our Programs
In today's competitive business environment, this kind of division between technical and business team members is a very large disadvantage, both at an enterprise and a personal level. Misunderstandings between groups will inevitably cause inefficiencies within a company, and an individual will have a hard time rising to a senior management position without being able to be comfortable in both business and technical environments. Our programs are intended to broaden the skillsets of both business and technical professionals to achieve better understanding between these disciplines. They are designed for professionals working in the fields of business and technology – whether you are designing, building, selling or managing the technology. The courses focus on how to manage technology-driven business, and better understand the driving technologies. Those who need to manage any aspects of these businesses will benefit from the courses, including people in engineering, sales, marketing, functional managers, project managers, and other team members. We offer training courses for individuals at our facility and through professional organizations, as well as group courses at your company's location. Five training modules are offered, addressing different aspects of achieving success in today's rapidly evolving corporate environments. We recommend that complete modules be attended, however it is also possible to register for individual courses. Course fees are based on the number of days for which the student registers. Group rates apply for in-house training courses. Please contact us for details.
Business Planning (2 days) The course will introduce the audience to the benefits of creating a strategy and a business plan – the theory and some recent views of business professionals will be shared. In order to describe “the art and the science” characteristics of this subject, an example or case study will be presented and interactively, the real-life challenges will be explored. The complex task of the strategist and business planner will be presented in the entrepreneurial and the corporate business unit environment. This two-day course is designed as a practical workshop to enable participants to leave able to get to work on their own plans for their own businesses or for units of a larger concern for which they are working. Day one will focus on why a plan is necessary and will include elements to:
The practical approach will consider the fundamentals of a plan and step-by-step process how to create one, including:
The second day will continue the hands-on approach from Day 1, with more elements, such as:
Concrete exercises will be included on both days so that participants can return to their jobs with a template and solid ideas on how to create their own plans.
Marketing – A Visit to the Dark Side (2 days) Marketing is a discipline requiring creativity and innovation. Marketing is a discipline requiring strong analytical skill. And marketing is a discipline requiring great problem solving ability. In short, marketing is a discipline with much in common with more structured fields such as engineering, although one may be hard pressed to find many engineers who would acknowledge that fact. This two-day course is designed to give professionals, including technically oriented people a good overview of the marketing profession from the frame of reference of someone without formal marketing training. A marketing professional does a great deal more than play golf and write over-optimistic ad copy, although that tends to be the view cherished by many people looking in at the field. Especially in high technology industries, there is much to be gained from a mutual understanding between engineering, manufacturing, operations and marketing groups. It is no coincidence that in these industries that the best marketing people come from another functional background which gives them a broader understanding of the industry as a whole. They use this background, combined with marketing skills to analyze and predict successful directions for the company. The course opens with an analysis of the elusive but critical concept of value: what it is, why it is important, and what can be done with it. The material covers a number of different topics in a logical progression, but is rooted in the value paradigm, and keeps returning to it. Topics covered include:
The course has a focus on the introduction of new products to market in a high technology industry, and presents a running example in the field of broadband wireless technology. The course includes role playing exercises within rival companies competing for the lucrative broadband market. Every attempt is made to present the material in a humorous and interesting way. The course will leave the technical professional with a much better understanding of the marketing profession, and an ability to work with marketing colleagues more effectively. And who knows; it may just attract a few more engineers to the Dark Side! Learn about marketing, which is regarded by many engineers as a black art, or at best, a discipline far removed from the logical engineering thought process. Understand the basics of market planning and processes in a straightforward and logical basis, Better understanding of the “why” behind new product development, and the inevitable market-driven priorities that influence all engineers’ careers Management and Leadership for a Technical World (1 day) This course is designed to help anyone facing the managing or leading of technical teams. The course will help those with and without the domain knowledge of the team they manage. It also will benefit those that already lead a team and wish to learn from other experiences and share their own journey. This course draws from the book, Lessons Learned, written by the presenter and tells stories of his experiences and lessons learned. The many fast paced stories are presented to encourage you to think of related experiences and draw out your own set of lessons. The decades covered by the course include periods of ‘chaotic economic fluctuations’ which challenge individuals and corporations alike.
Trends in Telecommunications (1 day) This course is an overview of the present environment of voice, data and multimedia communications industry. The current state of industry, the market environment, and the regulatory environment for basic services, the Internet and emerging services is briefly discussed. All information is presented at a high level so that background in telecommunications is not necessary to understand the material. The attendee will gain a view of the overall industry, and the direction it is moving.
Trends in Wireless Communications (1 day) This seminar will give an overview of current and emerging wireless technologies for telecommunications and Internet access. We begin with a discussion on some basic principles of wireless communications including the concept of the spectrum of a radiated signal, the wireless link including the transmitter and receiver, and the concept of the bandwidth of a transmitted signal. We discuss the power level of transmitted signals and the types of antennas including omni-directional, directional, and smart antennas, and the implications on interference. Further topics include the various frequency bands used in cellular and wireless LAN (WiFi) technologies, the basic architecture of a cellular system including the terminals, base stations, and switches. The concept of frequency re-use and the associated concept of network capacity for cellular systems will be introduced. We will contrast the cellular systems technologies with the WiFi technologies. The goal of the seminar is to cover only the minimum in terms of technical details but at the same time to allow the participants to come away with a high level feel for what is commonly referred to as 2G, 3G, and 4G technologies, including underlying concepts such as TDMA, CDMA, and OFDM technologies which have major implications in terms of the network operator and user level compatibility.
Trends and Developments in IT (1 day) This course examines new trends in the advances in hardware, software and applications within information technologies. Hardware advances include the introduction of the new Itanium chipset which permit expanded SMP capabilities and new server configurations in a clustered array. Software advancse cover the new approach to asset management, autonomic computing and other forms of automated systems performance monitoring and reliability. Within the application realm, new applications and integration are examined for developments toward greater dependency and reliance upon the IT function within government initiatives.
Trends and Developments in Software (1 day) This one day course is aimed at current or future managers of software teams and intends to provide them with an understanding of trends and developments in software. The course explores several of the major current trends and how they are affecting various industries. A discussion of possible future trends for software will also be part of the day. This is not a programming course and programming experience is an asset but not essential to take the course. There will also be a discussion on trends on managing daily development in today’s push for quick turn around of projects.
Managing Technical Projects (2 days) In the high technology industry, almost all development activities and customer initiatives are done on a focused project basis, as opposed to ongoing work-as-usual. Every project is different, every project has its own challenges, and every project needs careful and innovative management if it is to avoid going off the rails. The project manager is the person who plans and keeps on top of all the activities of the diverse members of the project team to get the work done, on time and on budget. This work is usually challenging, and never dull. Since the project manager needs to be conversant with the work done by all the members of the project team, a good breadth of knowledge and experience is important. It is probably for this reason that a project management role is often the path for engineers to progress to higher levels within their companies. How are projects designed? How can you ensure that you don't miss anything? What tools are available to help you finish on time and on budget? How do people manage extremely complex projects which such success? The use of proper project management is a requirement in most technically oriented companies and environments. Intelligent use of project management tools and techniques can make the difference between success and failure. Meeting the content, schedule and budget requirements becomes ever more critical as competition is increasing, forcing companies to compete for market share. These requirements, plus those of customer satisfaction, and the most effective use of the talents of the project team, are all priorities which are addressed by good use of project management processes. This 2 day short course provides broad coverage of project management methods, supplemented by project examples. Each process area described in the Project Management Institute's "Guide to the Project Management Body of Knowledge" is covered, with focus on Scope Definition and Management, Cost Management, Time Management, Risk Management, and Human Resources. Techniques addressing each of these areas can be applied to engineering projects large or small, simple or complex. Course Outline
Who Should Attend • Project Managers who have not had formal project management training — both those new to project management and experienced project managers
Breakthrough Thinking (1 day) "What a great idea! Why didn't I think of that?" How often do we say something like that about a new idea that is obvious AFTER someone else thought of it. Real breakthrough thinking is a rare and valuable commodity in today's fast-paced and highly competitive world. Innovation is a key ingredient to corporate success, but this kind of thinking often does not come easily to people trained in technical disciplines, where skills of analysis, solving of defined problems, and evolutionary, rather than revolutionary change are taught. How we think and view our world has a larger impact on effectiveness than anything else we do. Change has the great power to motivate or paralyze: disruptive change does happen, and it is far better to be an agent of change rather than its victim. Working with change allows us to go beyond the common experience and look past entrenched expectations and fixed ideas. In this course, we examine strategies and techniques for dealing with the conflict that naturally comes from the implementation of change, and we look briefly at creating a ‘learning' environment.
Leadership (1 day) For any business enterprise to prosper, it needs certain attributes. It needs vision and purpose; it needs structure and defined responsibility; it needs direction and control. And for any of these things to be effective, above all it needs leadership. Leadership is broadly defined as an ability of a person to influence the actions of other people to succeed in a common goal. There is a common belief that only senior managers are expected to be leaders, but this thinking is not beneficial to either the employee or the company. Management and leadership are two quite different skills, although hopefully many people in positions of influence are good at both. Ability to lead a team, with or without defined authority is crucial at all levels of an organization. Many people have leadership skills, and if these skills are encouraged, and potential leaders empowered to make use of them, huge benefits will be realized by the organization. There is no single answer to the old question about whether leaders are born or made, but the answer is- probably a little of both. This course provides definitions of leadership, discusses how a person displays leadership, and helps people assess and develop their own leadership capabilities. The course includes exercises which help to bring out leadership qualities in the student, and help the student to understand how to show leadership in his or her business environment.
Getting Your Point Across (1 day) What is included in the definition of communication? Communication is the ability to convey your message, solve problems, influence events, express your opinions, show yourself in the right way, using your background, skills and education. The course specifically addresses situations and challenges typically encountered by technical people. Technically-focused people are usually happiest in an environment where communicating with others is well-defined, straightforward, and objective, and where everyone agrees on the rules of the game. Engineers have the ability to work with very complex and detailed material, but tend to be most comfortable dealing with other people who have those same values. Unfortunately, communicating with people who may not have the same set of preferences in the real world is not at all like that, and as a result, technical people often have difficulties communicating effectively with the general population. This course addresses many aspects of communicating with emphasis on those required of technical people, including communication concepts and problems, methods of communicating, verbal and oral communications, presenting a technical paper, meetings, preparing reports and documents, making effective presentations, and effectively communicating via e-mail. Writing Successful Proposals (1 day) “Writing Successful Proposals” considers how a business takes a sales opportunity and tries to close it into a sold deal by submitting a good proposal to which a customer will say, “Yes.” “Writing Successful Proposals” looks specifically at the elements that will make a proposition sell. Practical components include outlines of what good proposals contain. The course will take participants logically through the steps of creating their business plan and inaugurating their business to determining how to price and sell their products in the marketplace. “Writing Successful Proposals” will identify things that need to be in a proposal and will differentiate between solicited and unsolicited proposals. Writing Solid Contracts (1 day) If the purpose of a contract is to define what a vendor will provide to a customer on what terms, then why is it so difficult to get it right? Contracts aren’t just legal documents, done by lawyers, nor are they do-it-and-put-it-into-the-file. Contracts are a process that starts or continues the relationship between a vendor and a customer and in most cases, with that customer’s internal customers. The contract formally summarizes and defines what that relationship is and the on-going mechanisms needed to keep that relationship in step with changing needs, new technologies, and new management directions. The objective of this course is to provide a roadmap to this process with a set of guidelines and tools that can be used to build contracts that result in successful customer-vendor relationships. Sample topics:
Understanding Key Technologies Multimedia Network and Service Management
Overview of Wireless Technology and Emerging Trends Course: Trends and Developments in IT/Software This course examines new trends in the advances in hardware, software and applications within information technologies. Hardware advances include the introduction of the new Itanium chipset which permit expanded SMP capabilities and new server configurations in a clustered array. Software advancse cover the new approach to asset management, autonomic computing and other forms of automated systems performance monitoring and reliability. Within the application realm, new applications and integration are examined for developments toward greater dependency and reliance upon the IT function within government initiatives.
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